Privacy policy

Last updated: 14.11.2025

This Privacy Policy explains how we collect, use, and protect personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

1. Collection of Information

We may collect information when you visit our website, contact us, submit forms, subscribe to updates, or otherwise interact with us. This may include:

  • Personal data such as your name, email address, telephone number, and organisation
  • Technical data such as IP address, device information, browser type, and access times
  • Cookies and similar technologies used for website functionality and analytics

We collect only information relevant to the purposes outlined in this Policy.

2. Use of Information

We use the information collected for purposes including:

  • Responding to your enquiries and providing our services
  • Improving our website, content, and user experience
  • Sending you updates, information materials, or newsletters (with your consent)
  • Conducting internal research, analysis, and business administration
  • Complying with legal, regulatory, or professional obligations

We will not use your personal data for any other purpose without your consent unless permitted or required by law.

3. Protection of Information

We implement reasonable administrative, physical, and technical safeguards to protect personal data from unauthorised access, use, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

4. Disclosure of Information to Third Parties

We do not sell or trade your personal data.

We may disclose personal data to:

  • Service providers supporting our business operations (e.g., IT, hosting)
  • Legal or regulatory authorities when required by law
  • Other third parties where necessary to fulfil our obligations to you

All third parties are subject to confidentiality and data-protection obligations.

Where personal data is transferred outside Singapore, we ensure that the receiving organisation provides a standard of protection comparable to the PDPA.

5. Your Rights

You have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate personal data
  • Withdraw your consent to the use or disclosure of your personal data

To exercise these rights, please contact us using the details below.
Please note that withdrawing consent may affect our ability to provide certain services.

6. Retention of Information

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, or to comply with legal or professional requirements.

When no longer needed, personal data will be securely deleted or anonymised.

7. Cookies

Our website may use cookies to improve functionality and analyse usage.
You may disable cookies in your browser settings, although doing so may affect website performance.

8. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of such third-party sites, and accessing them is at your own risk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with a revised “Last updated” date.
Your continued use of the website constitutes acceptance of these changes.

10. Contact Us

If you have any questions or requests relating to your personal data, please contact us at info@tivaco.expert.

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